Your challenge as Head of Client Management

In this key role, you will operate at the very heart of the commercial organization. You will lead the teams responsible for account management, customer service, and customer success — together representing a department of around 40 employees.

Your mission is clear:

• further strengthen customer retention
• accelerate commercial growth through cross- and upsell
• support the transition from a single core service to broader mobility solutions
• build a proactive, value-driven customer approach

You combine strategic thinking with hands-on execution. You stay close to the business, coach team leaders, and take ownership in critical customer situations.

In short: you turn client management into a true growth engine.

Who is our client?

Our client is a well-established international group providing mobility and connectivity solutions to B2B customers worldwide.

What truly sets them apart?
An outstanding service culture and a loyal customer base that continues to choose quality and commitment.

Why do we want to meet you?

Because you are a leader who creates impact through both people and customers.

You have experience at Director/Head level and know how to motivate, develop, and guide teams in a dynamic environment.

You also recognize yourself in the following profile:

• strong customer orientation and commercial drive
• experience in high-volume service sales (SME/SOHO/B2C is a plus)
• comfortable with change and transformation
• analytically strong with a strategic mindset
• fluent in Dutch, with professional knowledge of English and French

We are looking for someone with presence, ownership, and a true “can-do” mentality.

What makes this role special?

This role is more than a management position. It is an opportunity to truly shape the future of client management within an organization that is constantly evolving.

You will benefit from:

• a key position within the Belgian management team
• direct impact on customer strategy, growth, and retention
• the space to lead change and improve processes
• a culture that invests in coaching, ownership, and leadership
• an international environment with career growth opportunities

Here, you will not only build strong customer relationships, but also contribute to a sustainable commercial future.

Interested?

Do you see yourself in this challenge?
Then we would love to meet you.